{"id":945,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2020-10-14T12:07:10","modified_gmt":"2020-10-14T12:07:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_337163742\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-667661637\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-667661637 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-566845606\">\n\n\n\t<div id=\"col-1426502225\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>FAQ<\/h1>\n<p>Find answers to all of your questions<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1426502225 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1963847106\">\n\n\n\t<div id=\"col-933445322\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #shipping\" data-bullet=\"false\" data-link=\"#shipping\" data-title=\"Shipping\"><a name=\"shipping\"><\/a><\/span>\n\n<div class=\"row row-collapse\"  id=\"row-360991551\">\n\n\n\t<div id=\"col-1433446098\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left is-xlarge\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(76, 76, 76);\">\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\r\n<!-- Generator: Adobe Illustrator 19.0.0, SVG Export Plug-In . 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The ETA is the sum of estimated fulfillment and shipping time.<\/p>\n<p>Our <strong>fulfillment time<\/strong> average is 2\u20135 business days.<\/p>\n<p>Our <strong>shipping time<\/strong> average is 3\u20136 business days in the US, 4\u20137 business days in Canada, 7\u201325 business days internationally.<\/p>\n<p>The <strong>estimated time of arrival<\/strong> is just an estimate, it\u2019s not a guarantee. You can receive the order past the ETA for reasons, like:<\/p>\n<ul>\n<li>Issues with specific product listings<\/li>\n<li>Products being out of stock<\/li>\n<li>Shipping related delays like failed delivery attempts, service disruptions<\/li>\n<li>Public holiday related delays like increased order volume, high-demand product shortages<\/li>\n<\/ul>\n<p>We choose the most suitable and reliable carrier for your shipment. You will see the specific carrier delivering the package in the order confirmation email.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Who pays for shipping?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>We care to provide the best shopping experience for you, thus Trimnest.com covers all shipping expenses regardless of the amount in your order.<\/p>\n<p>However, it's not always the same when it comes to returns. Please, check the <a href=\"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/faq\/#returns\">returns<\/a> section below.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I track my order?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Normally, once your order has shipped, you will receive an email confirmation with tracking details. You will see the specific carrier delivering the package in the order confirmation email.<\/p>\n<p>You can also check the status of your order in your Trimnest account.<\/p>\n<p style=\"text-align: center;\"><a class=\"button primary\" href=\"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/your-account\/orders\/\" target=\"_blank\" rel=\"noopener\">Visit Your Account<\/a><\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What if I need to modify my shipping info?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>You can contact us via email and request any change needed.<\/p>\n<p style=\"text-align: center;\"><a class=\"button primary\" href=\"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is Trimnest available in all countries?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>No, Trimnest isn't available in some countries because of legal restrictions or shipping carrier limitations.<\/p>\n<p>For now, Trimnest isn't available in and doesn't ship to Cuba, Iran, Crimea (Ukraine), Syria, and North Korea.<\/p>\n<p>This list may change periodically.<\/p>\n<p>We're available in all other countries and ship internationally!<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I get same-day or next-day delivery?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Right now we do not offer any type of expedited shipping. All orders are being shipped with standard option (3\u20136 business days in the US, 4\u20137 business days in Canada, 7\u201325 business days internationally).<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #payment\" data-bullet=\"false\" data-link=\"#payment\" data-title=\"Payment\"><a name=\"payment\"><\/a><\/span>\n\n<div class=\"row row-collapse\"  id=\"row-1521829355\">\n\n\n\t<div id=\"col-1445308327\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left is-xlarge\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" 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19.355469-21.695313-.003906-12.039062-9.796875-21.832031-21.835938-21.832031zm0 0\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3 style=\"padding-top:8px;\">Payment<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-872479618\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What types of payment are accepted?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Trimnest.com accepts a variety of payment options, including credit and debit cards.<\/p>\n<p>When using your credit card be sure to provide the exact billing address and phone number your credit card company has on file for that card. Incorrect information may cause a delay in processing your order.<\/p>\n<p>You can add a completely new payment card or change your existing payment details, without having to place an order, in your Trimnest account.<\/p>\n<p style=\"text-align: center;\"><a class=\"button primary\" href=\"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/your-account\/payment-methods\/\" target=\"_blank\" rel=\"noopener\">Visit Your Account<\/a><\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is my payment information safe?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Yes.<\/p>\n<p>All payment processing is done by third party payment service providers \u2013 PayPal and\/or Stripe.<\/p>\n<p>All payments are securely processed over HTTPS and your card information never touches our servers. All details are sent over SSL with secure encryption.<\/p>\n<p>Read more about security at <a href=\"https:\/\/www.paypal.com\/us\/webapps\/mpp\/paypal-safety-and-security\" target=\"_blank\" rel=\"nofollow noopener\">PayPal<\/a> and <a href=\"https:\/\/stripe.com\/docs\/security\/stripe\" target=\"_blank\" rel=\"nofollow noopener\">Stripe<\/a>.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What if I need to cancel my order?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Please, do not hesitate to contact us via email and request cancelation of your order.<\/p>\n<p style=\"text-align: center;\"><a class=\"button primary\" href=\"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How long does it take to get a refund?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Our payment provider submits refund requests to your bank or card issuer. You will see the refund as a credit approximately 5-15 business days later, depending upon the bank. Refunds can\u2019t be canceled after they\u2019re issued.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #returns\" data-bullet=\"false\" data-link=\"#returns\" data-title=\"Returns\"><a name=\"returns\"><\/a><\/span>\n\n<div class=\"row row-collapse\"  id=\"row-2052445492\">\n\n\n\t<div id=\"col-369073762\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left is-xlarge\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(76, 76, 76);\">\n\t\t\t\t\t\t<svg height=\"512pt\" viewBox=\"0 -20 512.004 512\" width=\"512pt\" 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class=\"icon-angle-down\"><\/i><\/button><span>Can I return my order for a refund?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Any returns or problems that occur because of an error on our part will be handled at our expense.<\/p>\n<p>If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.<\/p>\n<p>Read more about returns in our <a href=\"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/terms-and-conditions\/#returnpolicy\">Return Policy.<\/a><\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I return my order?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>You have to contact us in order to get return instructions. Please, include the reason for your return in the body of your email.<\/p>\n<p>Any return requests must be submitted within 4 weeks after the product has been received.<\/p>\n<p>If you notice an issue on the products or anything else on the order, please contact us immediately.<\/p>\n<p>Note, if you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense.<\/p>\n<p style=\"text-align: center;\"><a class=\"button primary\" href=\"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What if an order gets lost in the mail?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you.<\/p>\n<p>We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with the shipping carrier to try locating the lost order.<\/p>\n<p>Keep in mind that if tracking information states an order was delivered but you couldn't find it, we won't take responsibility and reship that order.<\/p>\n<p>There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person.<\/p>\n<p style=\"text-align: center;\"><a class=\"button primary\" href=\"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I report a problem with my order?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Any claims for misprinted\/damaged\/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.<\/p>\n<p>If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.<\/p>\n<p>If something arrives damaged, send a photo of the damaged goods to us via email, then we'll gladly send a replacement at no cost to you.<\/p>\n<p>If the shipping address you used in your order was wrong, then you are held responsible.<\/p>\n<p>In any case if you have any questions or concerns regarding your order, contact us via email.<\/p>\n<p style=\"text-align: center;\"><a class=\"button primary\" href=\"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1469020368\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1469020368 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-2011452941\">\n\n\n\t<div id=\"col-523362107\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(247, 247, 247);\" >\n\t\t\t\n\t\t\t\n\n<h3>Still have a question?<\/h3>\n<p>Contact us for more information.<\/p>\n<a href=\"http:\/\/yaroslavdesigns.com\/projects\/onlinestore\/contact-us\/\" target=\"_self\" class=\"button secondary\"  >\n    <span>Get in touch<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-2011452941 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-2011452941 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-933445322 > .col-inner {\n  margin: 0px 0px -50px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_337163742 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n#section_337163742 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_337163742 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/wp-json\/wp\/v2\/pages\/945"}],"collection":[{"href":"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/wp-json\/wp\/v2\/comments?post=945"}],"version-history":[{"count":0,"href":"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/wp-json\/wp\/v2\/pages\/945\/revisions"}],"wp:attachment":[{"href":"https:\/\/yaroslavdesigns.com\/projects\/onlinestore\/wp-json\/wp\/v2\/media?parent=945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}